India’s digital lending market is growing rapidly, projected to reach $2.45 billion by 2030 from $486.6 million in 2024, according to Grand View Research. However, loan recovery rates haven’t kept up with disbursement growth.The collections infrastructure remains fragmented, with thousands of independent agencies using manual processes and limited technology. These methods often don’t align with the service expectations of today’s digital borrowers.In 2019, Ananth Shroff was travelling abroad when he missed a credit card payment. Unable to reach him on his usual number, the bank contacted his family and threatened legal action. “How can they treat me like this when I paid on time every month? I missed one payment, and this was the situation,” he recalls. The experience cost the bank a customer and planted the seed for DPDzero.Shroff (CEO) and Ranjith B.R. (CTO) saw an opportunity to build a unified platform where lenders could integrate their systems, send borrower data, and receive recoveries without managing multiple collection agencies. “If lenders had a platform that they could simply integrate, push data, and money comes back in return, maybe that’s how to get India to scale,” Shroff says.In 2022, they launched DPDzero to digitise loan collections, with Shroff as CEO… Read MoreYourStory RSS Feed
