According to Airbnb, its in-house AI agent is already taking care of about a third of customer support enquiries in the US, and the company is getting ready to launch the function worldwide. By the end of the next year, the business hopes that its AI voice and chat systems will have resolved over 30% of all customer support tickets. These AI bots will be able to communicate in any language.On the other hand, the business did say that it will also use human customer service representatives. Not only does this drastically improve service quality while also lowering the cost base of Airbnb customer support, but CEO Brian Chesky has stated that the business believes this is going to be big. This was Chesky’s statement during this week’s fourth-quarter earnings call. This seems to indicate that he thinks the AI could solve some problems more effectively than humans.Airbnb Expanding its AI NetworkHiring Chief Technology Officer Ahmad Al-Dahle was another highlight for the business. Airbnb recruited Al-Dahle from Meta due to his AI expertise and Airbnb’s ambitions to develop an AI-native experience. Chesky claimed that under his leadership, Airbnb was about to launch an app that “knows you” rather than merely… Read MoreStartupTalky- Business News, Insights and Stories
