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Amazon expands Amit Agarwal’s role to lead global selling partner services
Amazon has expanded the responsibilities of long-time executive Amit Agarwal, placing him in charge of the company’s Worldwide Selling Partner Services (SPS) organisation—a core business that manages Amazon’s global third-party seller ecosystem. The move follows the transition of Dharmesh Mehta, who led SPS for more than a decade, into a technical advisor role reporting directly to Amazon CEO Andy Jassy.Agarwal, currently Senior Vice President for International Emerging Stores, will continue to oversee Amazon’s marketplace operations across a group of high-growth countries while taking on leadership of SPS. He will report to Doug Herrington, CEO of Worldwide Amazon Stores.The expanded mandate positions Agarwal at the centre of Amazon’s marketplace strategy. SPS oversees the tools, infrastructure, and services used by millions of third-party sellers globally, including onboarding, payments, logistics integrations, advertising products, compliance systems, and seller support. Third-party sellers now account for the majority of units sold on Amazon’s platform, making SPS a critical driver of both growth and profitability.Agarwal is one of Amazon’s longest-serving executives, having joined the company in 1999. Over more than two decades, he held leadership roles across engineering, retail, and international expansion. He is widely associated with Amazon’s push into emerging markets and played a key role… Read MoreYourStory RSS Feed
Urban Company and the trust-first playbook for services
Before organised platforms emerged, India’s home services market operated almost entirely through informal labour.Customers routinely allowed unknown service providers into their homes without background checks, fixed pricing, or accountability. Price negotiations happened inside the home, disputes were common, and incidents of theft or impersonation were not rare.This made home services a high-fraud category. One poor experience could permanently stop repeat usage. The core barrier was not discovery or convenience. It was fear. Trust was not an add-on feature. It had to be the product itself.Why early marketplaces failedMost early platforms followed a thin marketplace model. They listed professionals, facilitated bookings, and relied on ratings to manage quality. This scaled supply quickly but left trust largely unmanaged. Ratings were easy to game, onboarding checks were superficial, and impersonation at the doorstep remained a major risk.Urban Company took a different route. Instead of maximising listings, it focused on controlling quality end to end. The company moved from being a simple intermediary to a full-stack operator, owning onboarding, training, verification, and post-service accountability.This slowed growth and increased costs, but it directly addressed the trust deficit in the category.Turning vetting into a trust signalUrban CompanyUrban Company treated onboarding as a filtration process, not a… Read MoreYourStory RSS Feed
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Uber appoints Balaji Krishnamurthy as chief financial officer
Ride-hailing platform Uber has appointed Indian-origin executive Balaji Krishnamurthy as its chief financial officer.A graduate of Manipal Institute of Technology, Krishnamurthy has been with Uber for more than six years and will assume his new role from February 16, following the resignation of the present chief financial officer Prashanth Mahendra-Rajah."Prashanth Mahendra-Rajah, Chief Financial Officer, will step down from his role on February 16, 2026. Balaji Krishnamurthy, currently Vice President, Strategic Finance, will assume the role of Chief Financial Officer on that date," the company said in a regulatory filing.Mahendra-Rajah will serve the company as a senior finance advisor reporting to CEO Dara Khosrowshahi through July 1, 2026."For those who don’t know Balaji, he is trusted by investors, knows Uber's business inside and out, and is a brilliant, decisive strategist. He has worked closely with me and our management team for years, and I am thrilled for him to step up as CFO as we kick off another big year for Uber," Khosrowshahi said.Krishnamurthy, age 41, joined Uber in 2019 and has served in a range of leadership roles at the company, including as vice president for strategic finance since 2023. He was head of investor relations from 2020 to 2023.Krishnamurthy… Read MoreYourStory RSS Feed



















